Privacy Policy

Introduction

Welcome to www.maya.com.bd (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

Information We Collect

When you interact with our Site, we may collect the following categories of information: a) Personal Information Account • Full name • Gender • Date of birth • Email address • Postal address • Delivery address (if different from postal address) • Telephone and mobile numbers • Payment information, including payment card or bank account details b) Order Information Information required to process transactions, fulfill orders, manage returns, and handle claims. c) Usage Data Technical and analytical data regarding your interaction with the Site, including IP address, browser type, device information, and browsing activity. d) Communication Data Information you provide when contacting us through email, chat, or other communication channels.

How We Use Your Information

We use the collected information for the following purposes: • To process, confirm, and deliver your orders • To manage your account and provide customer support • To enhance and personalize your experience on the Site • To analyze user behavior and improve our products and services • To send promotional and marketing communications (where you have provided consent) • To conduct research and business analysis • To comply with legal requirements and prevent fraudulent activities

Disclosure of Your Information

We may share your information in the following circumstances: a) Service Providers With trusted third-party vendors who assist with payment processing, order fulfillment, logistics, technical services, and customer support. b) Legal Obligations When required by applicable law, regulation, or legal process, or to enforce our Terms and Conditions. c) Business Transfers In connection with a merger, acquisition, restructuring, or sale of assets. d) Fraud Prevention and Security To detect, prevent, or address fraud, security breaches, or other harmful activities. We do not sell, trade, or rent your personal information to third parties without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption technologies, firewalls, and secure server infrastructure. However, you are responsible for maintaining the confidentiality of your account credentials, including your password.

Your Rights

Subject to applicable laws, you have the right to: • Request access to the personal data we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal data • Withdraw consent and opt out of marketing communications at any time To exercise any of these rights, please contact us at [email protected]

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws and regulatory obligations.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party sites. We encourage you to review their privacy policies before providing any personal information

Data Deletion Request

If you wish to request the deletion of your personal data, including information associated with services such as Facebook Login, please contact us at [email protected]. We will process your request in accordance with applicable laws and regulations.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be published on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. For any questions or concerns regarding this Privacy Policy, please contact us at [email protected] Support 24/7 0800-0888-000 (Toll Free)